Family violence support

SERVICES AVAILABLE IN VICTORIA

Women's Health West can give you information or referral to a range of services in the Western Region. Contact us during business hours on 03 9689 9588

Here is a list of phone contacts for family and domestic violence support services in metropolitan and regional Victoria. Other statewide, specialist and various useful services are listed below. Check our links page for more family violence-related websites, or search our Community Directory for more services.

If you need an interpreter, first call the Telephone Interpreter Service (24 hours) on phone 131 450. They will connect you with the service you want.

METROPOLITAN FAMILY VIOLENCE SERVICES

Eastern Domestic Violence Outreach Service (Ringwood) Phone: 03 9870 5939
Northern Family and Domestic Violence Services (Heidelberg) Phone: 03 9458 5788
WAYSS Domestic Violence Service (Outer South) Phone: 03 9781 4658 (Frankston) 03 8587 0200 or (Dandenong) 03 9791 6111
Women's Health West Domestic Violence Outreach Service (Western Region) Phone: 03 9689 9588 (Footscray)

REGIONAL SERVICES

Baw Baw Domestic Violence Outreach Service (Warragul) Phone: 03 5623 4168
The Women's Place (Morwell) Phone: 03 5134 8555
Central Hume Domestic Violence Outreach Program (Wangaratta)
Phone: 03 5721 8277
Upper Hume Community Health Service Domestic Violence Outreach (Wodonga) Phone: 02 6056 1550
Mitchell Community Health Violence Outreach Service (Broadford)
Phone: 03 5784 1306
Women's Resource Information & Support Centre (WRISC) (Shepparton)
Phone: 03 5831 2012 (Ballarat) Phone: 03 5333 3666
E.A.S.E. Loddon Campaspe Domestic Violence Outreach Service (Bendigo)
Phone: 03 5443 4945
Wellcoming Women's Health DV Outreach Program (Horsham) Phone: 03 5382 6669 (Ararat/Stallwell) Phone: 03 5352 2555
Emma House Domestic Violence Outreach Program (Warrnambool)
Phone: 03 5561 1934 (Hamilton) Phone: 03 5571 1778 (Casterton) Phone: 03 5581 2109 (Portland) Phone: 03 5521 7937 (Terang) Phone: 03 5592 2478
Barwon Domestic Violence Outreach Service (Geelong) Phone: 03 5224 2903
WAYSS Domestic Violence Service (Cranbourne) Phone: 03 5990 6789 (Peninsula)
Phone: 03 5982 2863
Gippsland Women's Health Service (Sale) Phone: 03 5143 1600
Gippscare Domestic Violence Outreach Service (Leongatha) Phone: 03 5662 4502

OTHER CRISIS SUPPORT SERVICES

STATEWIDE

Victorian Women's Domestic Violence Crisis Service (referral hub for family violence services statewide), Phone: 9373 0123 or 1800 015 188 (free call)
Immigrant Women's Domestic Violence Service, Phone: 9898 3145
Aboriginal Family Violence Prevention and Legal Service, Phone: 03 9654 3111 or 1800 105 303 (free call)
Elizabeth Hoffman House – Aboriginal women’s refuge, Phone: 0438 528525

WESTERN/CENTRAL REGION

Western Women's Domestic Violence Support Network offers long-term support. Phone: 03 9312 0960
To find domestic violence support groups call Community West (Deer Park)
Phone: 03 9363 1811
Western Region Centre Against Sexual Assault (West CASA) Phone: 03 9687 5811
Centre Against Sexual Assault (CASA House) Phone: 9344 2210

OTHER USEFUL SERVICES

IF YOU ARE EVER IN IMMEDIATE DANGER, PLEASE CALL THE POLICE ON 000. REMEMBER, FAMILY VIOLENCE IS A CRIME. YOU HAVE THE RIGHT TO REPORT IT.

COMMUNITY LEGAL SERVICES

Community Legal Services can offer you free legal advice, while community health centres can provide support, information, referral, counselling and support groups. Many of these are Western Metropolitan region services.

Flemington/Kensington Community Legal Centre – Phone: 03 9376 4355
Footscray Community Legal Centre – Phone: 03 9689 8444
North Melbourne Legal Service – Phone:03 9328 1885
Essendon Community Legal Centre Inc. – Phone: 03 9376 7929
Werribee – Phone: 03 9741 0198
Western Suburbs Legal Service (Vic) – Phone: 03 9391 2244
Brimbank/Melton Community Legal Centre – (Deer Park) Phone: 03 9360 4851 or
(Melton) 03 9971 1800

OTHER LEGAL SERVICES

Sunshine Court Intervention Order Support Program – Phone: 03 9689 8444
Women’s Legal Service Victoria – Phone: 03 9642 0877 or 1800 133 302 (Country callers)
Legal Aid Information Service – Phone: 03 9269 0120 or 1800 677 402 (Country callers)
Legal Aid (Western Region) – Phone: 03 9311 8611
Court Network – Phone: 03 9603 7433 or 1800 681 614 (Country callers)
Child Support Legal Service – Phone: 03 9269 0408 or 1800 677 402 (Country callers)

COMMUNITY HEALTH SERVICES

North Yarra (Carlton) Phone: 03 9349 7333
Djerriwarrh (Melton/Moorabool) Phone: 03 8746 1100
Doutta Galla (Kensington) Phone: 03 9376 0523
Isis (St Albans/Deer Park) Phone: 03 9296 1200
Isis (Altona Meadows) Phone: 03 8368 3000
Isis (Wyndham) Phone: 03 8734 1400
Western Region (Footscray) Phone: 03 8398 4100
Western Region (Braybrook) Phone: 03 9344 6699

EMERGENCY ACCOMMODATION AND SUPPORT

Women's Housing Limited – Phone: 03 9687 3066
MetroWest – Phone: 03 9689 2777
Salvation Army – Phone: 03 9312 5424

MEN'S REFERRAL SERVICE

For men who use violence and want to change their behaviour – Phone: 03 9428 2899
or 1800 065 973 (Country Callers)

CHILD AND YOUTH SPECIFIC SERVICES

GateHouse Centre provides support to children under 16 who have been sexually assaulted. Phone: 03 9345 6391.
Royal Children's Hospital Mental Health Service for children 0 – 15 years.
Phone: 1800 445 511
ORYGEN Youth Mental Health Programs for youth 15 – 25 years.
Phone: 9483 4556 or 1800 888 320
Child Protection (Western Region) Phone: 03 9275 7000

COUNSELLING AND SUPPORT

Relationships Australia – Phone: 03 8311 9222
Lifeworks – Phone: 03 9654 7360 (Wyndham) Phone: 03 9974 3200 (Moonee Ponds) Phone: 9654 7360
The Bouverie Centre Family Institute – Phone: 03 9376 9844
Council for Single Mothers and their Children, Support line. Phone: 03 9654 0622

INCOME AND SUPPORT

Ring Centrelink on 136 150 and ask for an appointment with a social worker. Ask about your eligibility for crisis payment, a one-off non-refundable payment for clients who have left and cannot return to their home because of family violence.

OTHER INFORMATION AND REFERRAL NUMBERS

Victorian Interpreting and Translating Service – Phone: 131 450
Women’s Information Referral Exchange – Phone: 1300 134 130
Kids Help Line – Phone: 1800 551 800
Parentline – Phone: 13 22 89

FIND OUT MORE about specific services to which Women's Health West can refer women and children affected by family violence.

FIND OUT MORE about other services available in the Western Region and beyond through our Community Directory.